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    "If you've been injured through no fault of your own you could be entitled to compensation. If you're unsure if you could claim, I recommend you call Accident Advice Helpline."

    Esther Rantzen

    Advice for claiming against a council


    Advice for claiming against a council

    Claiming against a council can seem very challenging. They tend to have good lawyers and what they say can carry a lot of authority. If you call us here at Accident Advice Helpline, however, we can make sure that you too have good representation, and we can use our expertise to even up the fight. If you have had an accident that was their fault, you have every right to compensation.

    When is a council responsible?

    Generally speaking, councils are responsible for maintaining the built environment around us. They are not responsible for private property, but are responsible for most pavements, road surfaces, parks and so on, as well as for some areas of service provision such as refuse collection. If you have had an accident in any of these contexts, it may be appropriate for you to try claiming against your local council.

    If you are not sure whether or not your accident was a council’s fault, you can call us for advice at any time of the day or night. Our call handlers are highly experienced and will be happy to talk through your situation with you. This won’t cost you any money, even if you decide not to pursue a claim.

    How we can help

    If you feel that you do want to make a claim, we will put you in touch with a solicitor who is experienced in dealing with cases such as yours. You won’t need to wait and you won’t need to have money upfront as we operate on a no win no fee basis. Your solicitor will then work with you to explore your options.

    In most cases, you will be able to work with your solicitor over the phone, saving on the cost and trouble of travelling. You may not even need to go to court.

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    How you can help

    To give yourself the best possible chance of success, there are several things you can do:

    • Take pictures of the area where your accident happened;
    • Take pictures of your injuries;
    • Find any witnesses and give their details to your solicitor; and
    • Make detailed notes about what happened to you.

    These actions will help to build up evidence in support of your claim. You should let your solicitor know if you think there may be CCTV footage of your accident, or if there are any police reports about it. Your injuries will need to be confirmed by a doctor and it’s possible that you will have to see a second, independent doctor if your claim is disputed. We can help with this.

    A successful claim

    If you claim successfully, you should receive a payout aimed at compensating you for your difficulties and helping you to cope with any ongoing problems. This will come out of the council’s public liability insurance, so it won’t deplete the budget for council services. If you are worried that the council may treat you unfairly because of your claim, you can ask your solicitor to keep an eye out for you. In our experience, the vast majority of claimants have no problems and are able to put their troubles behind them.

    Call us today on 0800 689 0500 to get started on making your claim.

    Date Published: October 12, 2013

    Author: David Brown

    Accident Advice Helpline (or AAH) is a trading style of Slater Gordon Solutions Legal Limited. Slater Gordon Solutions Legal Limited is a company registered in England and Wales with registration number 07931918, VAT 142 8192 16, registered office Dempster Building, Atlantic Way, Brunswick Business Park, Liverpool, L3 4UU and is an approved Alternative Business Structure authorised and regulated by the Solicitors Regulation Authority. Authorised and regulated by the Financial Conduct Authority.

    Disclaimer: This website contains content contributed by third parties, therefore any opinions, comments or other information expressed on this site that do not relate to the business of AAHDL or its associated companies should be understood as neither being held or endorsed by this business.

    No-Win No-Fee: *Subject to insurance costs. Fee payable if case not pursued at client's request.