A Onepoll survey commission by leading UK law firm Accident Advice Helpline asked 1000 consumers whether they believed they could make a compensation claim for a number of different accident scenarios. Out of those people only 40% of people recognised that you could claim if you sustained an injury whilst on a package holiday abroad.
People go on holiday to relax, switch off and have a good time and no one expects to fall ill when away but sadly it does happen from tripping on a badly maintained section of a walkway in the hotel grounds to unmarked wet spots in walkways and hotel restaurants: although surprisingly the most common way for a holiday to end badly is contracting food poisoning from a hotel’s poor sanitation or hygiene.
Accident Advice Helpline said “To qualify for a compensation claim the injury needs to be the fault of the travel agent or their representatives such as hotel staff. It is the travel provider’s responsibility to make sure that their pick of hotels and accommodation is safe and doesn’t put people in unnecessary danger.”
Compensation will only be awarded if you can prove that either your travel organisers – or their representatives at your accommodation – were negligent causing your injury. This can include your accommodation being badly maintained or dangerous ond warnings not being given about potential accident risks. For example you couldn’t claim if you tripped on a badly maintained pavement in the local town centre because your organiser won’t be held responsible.
Accident Advice Helpline said: “Injuries – even small ones – can have lasting repercussions on not only your health but your happiness and finances. A holiday should be a time of relaxation and enjoyment; but if you injure yourself this won’t be the case.”
Injuries sustained abroad can be tricky because you’ll need to seek medical treatment in a foreign country where it’s likely you don’t speak the native language. It could make your return travel home more difficult; perhaps even delay it if your injury or illness is severe. This could result in hefty expenses including medical treatment, alternative travel arrangements and taxi fares. When you do return home you may end up having to take time off work to recover which could mean a loss of wages.
If you do suffer an injury then you must report it straight away to your package organiser’s representative at the resort; or failing that a Rep at the organiser’s head office in the UK. The accident should also be reported to the hotel management and recorded in an accident book. You should ask for a copy of the entry and keep a record of any information which could help your claim alongside photographs of the area your injury happened, a copy of the doctor’s report, details or any witnesses you saw your accident and anything else you deem as relevant.
If you’re injured on a package holiday through no fault of your own then you’ll want to choose the best specialist injury solicitors to take on your case. Accident Advice Helpline have fourteen years’ experience helping people with their personal injury claims.
If you want to make a compensation claim or just want to talk to someone about the process then give Accident Advice Helpline a call on 0800 689 0500 and their staff will give you all the information you need.
Date Published: December 5, 2014
Author: David Brown