A couple from Bristol have finally been awarded a £20k payout after taking the tour operator Thomas Cook to court over a nightmare holiday experience in 2009. They travelled to the Dominican Republic and stayed in the Bahia Principe Hotel, a four-star venue. However Mark Bidwell, who was travelling with his partner Nicola Greathurst, soon fell ill, suffering a range of nasty symptoms. These included diarrhoea, extreme tiredness and abdominal pains. He also lost weight.
The severity of the gastric illness ruined the holiday and even though they returned from the break several years ago Mark is still having problems associated with the illness. Nicola received a settlement in 2013 but Mark has had to wait until now to resolve the issue. Finally, a couple of weeks before the trial was due to begin, he received the payout mentioned here.
The couple were looking forward to the birth of their baby prior to the holiday but the experience turned it into a nightmare for them. The compensation at least puts a close to the business, but Mark is still suffering symptoms that may well continue into the future. Mark stated they regretted going to the hotel.
How common is it to suffer from holiday-related illnesses like this?
Unfortunately there is always the potential for things like this to happen, and yet situations such as this can easily be avoided. If food is properly stored and prepared and provided to people at the right temperature without being reheated, it does not have to cause severe illness as it did in this case. It is not unusual to get a stomach bug while on holiday abroad but if the right measures are taken to provide excellent-quality surroundings the odds can be kept to a minimum.
If you have had a holiday experience like this, get in touch today
Successful compensation claims don’t always amount to a £20k payout; it all depends on your individual situation and the severity of the experience. That’s why you should call Accident Advice Helpline on our 24/7 enquiry line. It’s completely free to do so and you can find out whether your experience may warrant a no win, no fee* claim against those who are responsible. Contact us today or try the 30-second online test to get an even faster answer.
Date Published: September 19, 2014
Author: David Brown